/Institutions/Palo-Alto-University/json/2024-2025/Student-Handbook-local.json

/Institutions/Palo-Alto-University/json/2024-2025/Student-Handbook.json

Mental Health Support

While Palo Alto University does not have a counseling center on campus for students, we do have several mental health support options. If you need mental health support, please reach out to the Department of Student Success at studentsuccess@paloaltou.edu.

Some services available include (subject to change):

• Through TimelyCare, part of TimelyMD a leading telehealth company specializing in higher education, all students have access to:
  • 24/7 virtual access to medical and mental health care from anywhere in the United States - at no cost. Any PAU student has access to a licensed provider via a smartphone or any web-enabled device. Licensed providers are available to offer medical and mental health support via phone or secure video visits.
  • Medical - On-demand virtual access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies, and more
  • Scheduled Medical - Appointment-based options to speak with a medical provider
  • TalkNow - 24/7, on-demand access to a mental health professional to talk about anything at anytime
  • Scheduled Counseling - Speak to a licensed counselor (up to 12 visits per year, every August to August)
  • Group Sessions - Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year.
• Session Sync: Session Sync is a telehealth platform that provides clinicians across 43 states. It is free to search and care is provided exclusively by licensed psychologists with secure messaging, online booking, and is HIPAA compliant. For insurance reimbursement, contact your insurance provider to see if they offer out of network coverage for mental health and discuss superbills with your selected clinician.
• E-Clinic: The PAU eClinic is a fully online clinic offering mental health services. Due to potential conflicts of interest, this service is only available to undergraduate students at PAU.
• American Psychological Association (APA) Psychologist Locator: This website provides you the opportunity to find practicing psychologists in your area.
• PAU encourages all students to become familiar with personal insurance plan coverage to access additional mental health and healthcare as needed.